Last Updated: 13 August 2026
Maximum Air (“Maximum Air”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, request a quotation, book a service, or otherwise interact with Maximum Air.
This Privacy Policy applies to our website at maximumair.co.nz and to our related business activities.
1. Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
Information you provide to us
This may include:
- Your name
- Phone number
- Email address
- Property or service address
- Billing and payment information
- Details about your heating, cooling, ventilation, or refrigeration requirements
- Information provided when requesting a quotation
- Information provided when booking or requesting a service
- Communications and correspondence with us
- Feedback, reviews, or complaints
- Any other information you voluntarily provide
Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Approximate location information
- Date and time of website visits
- Referring website
- Website usage and interaction information
This information may be collected through cookies, analytics tools, or similar technologies.
2. How We Collect Personal Information
We may collect personal information when you:
- Visit our website
- Submit an enquiry or contact form
- Request a quotation
- Request a callback
- Book an installation, repair, cleaning, or maintenance service
- Contact us by phone, email, or other communication methods
- Purchase goods or services from us
- Provide information to our staff or technicians
- Interact with our social media pages
- Provide feedback or submit a complaint
We may also receive information from third parties where this is permitted by law.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Provide quotations and estimates
- Schedule and provide services
- Install, maintain, repair, or service equipment
- Communicate with you about your booking or service
- Process payments and invoices
- Provide customer support
- Manage warranties and service records
- Improve our products and services
- Maintain business and accounting records
- Respond to complaints or disputes
- Send service-related communications
- Send marketing communications where permitted by law
- Analyse website usage and improve our website
- Prevent fraud, misuse, or security incidents
- Comply with our legal and regulatory obligations
We will only use personal information for purposes that are reasonably connected with our business activities and permitted by applicable law.
4. Marketing Communications
From time to time, we may contact you with information about our services, promotions, maintenance services, special offers, or other information that may be relevant to you.
Where required by law, we will obtain your consent before sending electronic marketing communications.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
Please note that you may still receive essential service-related communications, such as appointment confirmations, invoices, warranty information, or important information about services you have requested.
5. Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
Cookies may be used to:
- Remember website preferences
- Improve website functionality
- Understand website traffic
- Measure advertising or marketing performance
- Improve our services and online experience
We may use third-party analytics or advertising services for these purposes.
You can usually control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of parts of the website.
6. Third-Party Service Providers
We may use trusted third-party providers to help operate our business and website.
These providers may assist with services such as:
- Website hosting
- Website analytics
- Email communications
- Online forms
- Customer relationship management
- Payment processing
- Accounting
- Appointment scheduling
- IT and technical support
- Marketing and advertising
- Cloud storage
Where third parties process personal information on our behalf, we take reasonable steps to ensure that information is handled appropriately and securely.
7. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business or provide our services.
This may include disclosure to:
- Employees and contractors
- Technicians and installers
- Equipment manufacturers and suppliers
- Service providers
- Payment providers
- Accountants and professional advisers
- IT and website providers
- Insurance providers
- Government agencies or regulators where required by law
- Other parties where you have authorised us to do so
We do not sell your personal information to third parties.
8. Overseas Disclosure
Some service providers we use may store or process information outside New Zealand.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the disclosure is handled in accordance with applicable New Zealand privacy requirements.
9. Keeping Your Information Secure
We take reasonable steps to protect personal information against:
- Loss
- Misuse
- Unauthorised access
- Unauthorised disclosure
- Alteration
- Destruction
Security measures may include access controls, secure systems, passwords, authentication procedures, and other appropriate technical and organisational safeguards.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.
10. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide ongoing services, maintain appropriate business records, meet warranty obligations, resolve disputes, or comply with legal and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
11. Accessing Your Personal Information
You may request access to personal information we hold about you.
You may also ask us to correct information that you believe is inaccurate, incomplete, or out of date.
Requests should be made using the contact details provided below.
We may need to verify your identity before providing access to personal information.
In some circumstances, we may be legally permitted to refuse access to certain information. If this occurs, we will explain the reason where required by law.
12. Correcting Your Information
If you believe information we hold about you is incorrect or incomplete, please contact us and request that it be corrected.
We will take reasonable steps to correct personal information where appropriate.
13. Children’s Privacy
Our website and services are primarily intended for adults.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.
14. Links to Other Websites
Our website may contain links to third-party websites, including manufacturers, suppliers, social media platforms, or other service providers.
This Privacy Policy does not apply to those third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Privacy Complaints
If you have a concern about how we have collected, used, stored, or handled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Privacy Commissioner of New Zealand.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.
The latest version will be published on this page with the updated date shown at the top.
17. Contact Us
If you have questions about this Privacy Policy or wish to request access to or correction of your personal information, please contact us.
Maximum Air
Phone: 0800 22 8324 / 0800 AC TECH
Email: service@maximumair.co.nz
Website: maximumair.co.nz
We will endeavour to respond to privacy enquiries within a reasonable timeframe and in accordance with applicable New Zealand privacy requirements.